We accept size exchange requests within 7 days from the date your order is delivered.

• We do not offer returns.
• Replacement/exchange is available only for size-related issues.
• Customized products are not eligible for return or exchange.
• Special Notice: Any item purchased during a special sale or offer period is not eligible for return or exchange.
• Exchange requests are subject to product availability.

We strongly recommend checking the size chart carefully before placing your order.

We can accept exchange requests for a maximum of two products per order.

If you are unsure about your size, please contact us before placing your order.

To be eligible for an exchange, the product must be:

• Unused
• Unwashed
• In its original condition
• With all original tags attached
• Properly packed with the original packaging

Products showing signs of use, washing, damage or alteration may not be accepted.

If you receive a wrong, defective, damaged or misprinted product, you must record a continuous unpacking/unboxing videowhile opening the package.

The video should clearly show the package and the product received.

Without a valid unpacking video, we will not be able to accept or process a replacement request.

Customers can submit their exchange request directly through our Self Exchange Portal.

Once your exchange request is approved, we will arrange the reverse pickup from your address.

After we receive and inspect the product, your replacement will be processed and shipped.

New tracking details will be shared with you once the replacement is dispatched.

We do not offer refunds.

If you experience an issue with your order, we will work to resolve it through a replacement wherever the issue is covered under this policy.

Refund requests will not be accepted for:

• Size issues
• Change of mind
• Incorrect size selection
• Product preferences
• Orders that have already been shipped

Customers are responsible for providing accurate delivery address, phone number, billing details and shipping details.

Customers must also ensure that someone is available to receive the order.

Failed delivery attempts caused by an incorrect address, incorrect contact information, customer unavailability or refusal to accept the shipment may result in the package being returned to origin (RTO).

Any dispute relating to non-delivery, delivery attempts, order refusal, cancellation after shipment or RTO will be reviewed on the basis of the official courier tracking information.